1.1 Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We inspect all goods before they are shipped but it is important that when you receive the goods, that you inspect them to ensure they are not visibly faulty.
1.2 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.3 To complete your return, we require a receipt or proof of purchase. Any claim for faulty or defective goods must be received within 7 days from the date of delivery. Please do not send your purchase back without contacting us first.
2. REFUNDS (if applicable)
2.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. All products we sell are brand new items from trusted suppliers.
2.2 If your items are found to be in the same brand new condition we supplied them and your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
3. LATE OR MISSING REFUNDS (if applicable)
3.1 If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
4. EXCHANGES (if applicable)
4.1 We can only replace items if they are defective or damaged when you receive them and these claims must be made within 7 days of receiving your goods.
4.2 Before installing inner tubes run your hand around the inside of the tyre to ensure your tyre doesn’t have any stones or sharp objects that may puncture the brand new inner tube. If you decide to use objects to help fit inner tubes please ensure only blunt objects are used due to the fragile nature of the inner tubes. Using sharp or metal objects will pinch, puncture or pierce inner tubes. Only pump inner tubes up with a hand pump to avoid over-inflation.
4.3 After inner tubes are removed from the packaging the fitting and pumping of these is at your own risk.
5.1 To return your product, you should mail your product to: 22 Edinburgh Street, Onehunga, Auckland 1061
5.2 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5.3 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
A Family Business Philosophy Prevails
There is an inimitable and special alchemy in the mix with a family owned company. Like the DNA of its owners, the blueprint of the business is completely distinct, and when it inherits the founders’ characteristics of resilience, hard-work, integrity and efficiency, it stands to mature into a competitive entity.
Offering equitable price points for its services, rather than chasing unrealistic, unsustainable bottom-of-the-barrel prices, has resulted in Rex being able to continually innovate with the corollary of this position being great products. A comprehensive range of wheels, castors, conveyors and trolleys are supplied to a nationwide network of business clients through four branches located throughout New Zealand.
Unequivocally, it has always been about the people in our business and our customers. We don’t purport to be the cheapest; for us it is about striking a competitive balance between excellent customer service, cost and quality. We don’t compromise on any of these propositions and we never will,” CEO Peter Blackett explains.
“We are very committed to looking after our staff and bringing them on the journey with us. We have exceptionally talented and committed staff members, with about 50 percent of them who have been with us over 15 years, and some more than 25. We’re proud of our low staff turnover and consider it a testament to the culture we have created.